Support

Questions, problems, ideas: we read every message.

Write to us at postmuseapp+heynap@gmail.com.

Tell us your phone model and the app's version (in the app's settings) if something isn't working.

Your subscription

Subscriptions are billed and managed by Apple or Google:

iPhone: open Settings, tap your name, then Subscriptions, or go to apps.apple.com/account/subscriptions.
Android: open Google Play, tap your profile picture, then Payments & subscriptions, or go to play.google.com/store/account/subscriptions.

Cancelling stops the next renewal; you keep access until the end of the period you've paid for. Deleting the app doesn't cancel a subscription.

New phone? Open the subscription screen in HeyNap and tap Restore purchases, signed in to the same Apple or Google account you bought with.

Refunds are handled by Apple (reportaproblem.apple.com) or Google (Google Play refunds).

Download your data

In HeyNap, open Settings and tap Download my data. It saves everything you've logged as a file you can keep or open elsewhere.

Delete your account and data

This is how to delete what HeyNap holds about you and your baby.

In the app: open Settings and tap Delete account. This deletes your account and everything you've logged that is stored with us.
Without an account: what you log is stored only on your phone. Deleting HeyNap from your phone deletes it.
By email: if you can't use the app, write to postmuseapp+privacy@gmail.com with the subject "HeyNap: delete my data", from your account's email address. Without an account, include the app user ID shown in the app's settings, so we can find your usage data.

What is deleted: your account, your baby's profile and everything logged, sharing invitations, and usage data linked to you. We delete it within 30 days, and from backups within 90 days.

What is kept: purchase records, for as long as tax and accounting law requires. Deleting your account doesn't cancel a subscription: cancel it first, as described above.

Before you delete, you may want to download your data. Our Privacy Policy has the details.

About health

HeyNap gives general guidance on sleep timing, not medical advice. If you're worried about your baby's sleep or health, talk to your pediatrician. In an emergency, call your local emergency number.